FAQs

The great thing about us is that you can try any picture and you will see the results immediately. No need to wait to render them one by one to find one you prefer. You then can decide which picture is good enough, and which art generated is amazing.

Here are some photo tips for choosing the right photo to maximize great outputs:

• A higher resolution quality image (e.g. one you take with your own camera) will always work better than a lower resolution (e.g. one from a site on the internet).
• A photo that is not blurry – no movement or unfocused
• A photo with a clear subject and a distinct background – e.g. your dog on a lawn will usually turn out better than a person at a crowded concert or an owl against a tree trunk background
• Proper lighting; backlit objects or shadows can obscure the subject
• Check and approve your preview before committing to buying your prints

Note: All of the samples on our site have been made using high quality photos.

You may submit images in .jpg, .bmp, .jpeg, and .pngimage files.

The maximum file size you can upload around 20megabytes. If you have a larger file and are having issues, feel free to reach out to us for assistance.

There is no minimum size of image you can use. You will see the outputs immediately. For print quality, uploading a larger image or smaller does not make much of a difference. We generate images that are high quality for print, even for large canvases of 48” x 48” (~122 x 122cm) from a tiny upload image as small as 400 pixels.

All artwork that is created on our site using your input photos are yours. If you choose to publish your picture publicly on our site or through a third party such as a ratings site, as per our User Agreement, we might share them on our site or social media platforms on occasion, but they always remain your intellectual property.

We have spent years inputting filters and training our AI (Artificial Intelligence) to read them and create artwork from them. The system will also continue to improve the more you and others users utilize it. The outputs are made for high resolution quality for large canvas or poster sized printing, and we can generate high quality images for high quality prints even from a small image of 400 pixels.

You have the ability to preview your order before purchasing anything. This includes a 3-D rotator for viewing the sides of your canvas or other products as appropriate. You have options to choose side printing, mirrored printing, solid color printing, or no printing, and a preview will be displayed so you can see what you’re getting. You can also view the image on a staged room environment so you can get a relative feel for the size of the image, and you can change that before purchasing at any time.

Once an order has been submitted, it queues automatically to the closest available printer, and unfortunately we cannot change orders once they have been submitted. Be sure to use the preview functions to view your art before ordering.

You have the opportunity to preview your artwork on a 3-D rendering of the substrate (canvas, wood, acrylic, steel, etc.) For canvases, you can different options to print on the sides, which you can preview before purchasing. In addition, you can preview your work hanging on a wall in a living room and change the wall color to see how big it will be in relative size and against a certain color wall.

The digital image is a high resolution 300dpi quality of approximately 12,600px. (8,192 pixels)

This is good enough to print a great quality image for the largest size canvas and posters that we sell and can be used successfully for advertising in print or video integration.

Yes; you can choose from canvas sides to be printed with the picture wrapping around the sides, a solid color of your choice on the sides, mirroring your image on the 4 sides, or leaving them white.

You would need to take care of any changes done to your image before submitting it to the art creator. Be certain that using softwares do not compress or decrease the size of your image to a much lower quality.

The watermarks are there to protect your art from unwanted downloads and usage. After you purchase your art, the watermark is removed, and you have full ownership of your art work. The smaller images that you see in the gallery in the preview are downloadable and sharable for FREE, and have our signature in the lower right corner and are great for sharing on social media sites and text, etc. The higher resolution images are great for advertising, videos, and more.

We partner with top-notch printers all over, for several reasons. First, to keep costs down and to help minimize shipping delays. Second, to cut down on pollution from excess shipping distances. Third, to expedite shipping routes.

You can choose from FREE standard shipping on all wall art products, or expedited shipping. Pre-made products, such as mugs, will list shipping on the product pages or in the shipping cart, and we route products to take advantage of combined shipping whenever possible.

On average, our customized products are quality checked, packaged, and shipped out within 3-5 business days. During the holiday season in December, production times may take longer than other times of the year. Be sure to order by Dec 12th to ensure Christmas delivery, or choose expedited shipping on certain products when available (order by Dec 17th). We also offer last minute-shoppers e-gift certificates to be used at any time - no shipping required, and no expiration date!

All orders are fully trackable; you will receive an email with a trackable link following dispatch, or you can check back on our site to track your order.

We may use different packaging depending on the size of the products, as well as the country where the item is produced and shipped to. Canvas prints are packaged with strong edges to protect the items. In addition, we wrap the items in bubble wrap or kraft paper for additional protection. Other products are also packaged accordingly for safe delivery.

Depending on what you purchase, your items may arrive separately. Even if all items come from one shipping property, they may be able to get items out faster and will ship those when they are completed. Often different items will come from different printing properties. We add a nominal fee on for quantity increases of a same item-type (e.g. if you order two posters, even if the printed poster images are different).

You will receive tracking numbers equal to the number of packages in which your order is sent.

We ship internationally to some countries at the moment and will be continually adding more print partners around the world to reduce shipping times and costs, and adhere to local currencies and standards (and taxes!).

Yes, you may receive one or multiple tracking numbers equal to the number of packages in which your order is sent. If you don't receive a notification of this, please get in touch with us and we'll be happy to track the information down for you.

We have added this for most products! To get your delivery by Christmas, order before Dec10th or choose expedited shipping after to arrive on time (order by Dec 17th with expedited shipping on most products - OR, order e-gift certificates to give and the user can use them at any time (no shipping required).

At this time, unfortunately, to keep prices as low as we can, we do not have the ability to offer gift wrapping.

We accept most major credit and debit cards via Stripe and PayPal.

We certainly do! What a wonderful surprise the recipient will be receiving from you. Just select gift cards from our menu and the amount you would like. If you have any problems, do not hesitate to contact us.

If a product arrives damaged or missing, we will replace it.

If you do not like your artwork, as it’s a custom piece of art derivedfrom your photo, unfortunately we cannot accept returns or issue refunds. You can preview your work before buying, so please use that opportunity to verify you are happy with what you’re ordering.

For additional questions or support, please submit a Customer Support ticket from our Help Desk. Someone will get back to you within 48 business-day hours, although we strive to respond as quickly as possible.